Utility Billing Division

Mission Statement

To provide the best customer service possible in a friendly and courteous manner.  Ensure that statements are mailed in a timely
manner and continually look for ways to improve the level of services provided our customers.

Services Provided

UTILITY BILLS & PAYMENTS - A combined water, sewer and stormwater statement is mailed to customers by the last working day of the month.  Bills are due on the 20th of the month.  Payment extensions may be granted on a limited basis, however customers may make advance payments on their account during the billing cycle as long as the balance is paid in full by the due date.

Payments may be made by cash, check, or by direct draft from a checking or savings account.  Payments must be mailed, delivered or deposited in the drop box located at 1321 S. Market Blvd or 2007 NE Kresky. Credit card payments may be made through the Official Payment Corporation website for a additional fee. Please call (360) 748-6664 for additional information.

DELINQUENCY NOTICES - Utility bills not paid by the 20th of the month will be assessed a 10% late fee and a delinquent notice mailed. Delinquent payments must be received within 7 days to prevent service interruption and the addition of a $25.00 shut off fee.

NEW ACCOUNT DOCUMENTATION

Tenants:              Rental Agreement
                                $200 Deposit
                                Picture ID

Owners:               Proof of Purchase/Resale Excise Tax form affidavit
                                $200 Deposit
                                Picture ID

Commercial:    Proof of Purchase/Lease Agreement
                               $200 Deposit
                               Picture ID

Garbage Service:  LeMay, Inc.
                                     (360) 736-4769
Garbage service is a requirement for customers within the city limits.